Support

FREQUENTLY ASKED QUESTIONS

Any Questions? We got you.

Whether you’re curious about pricing, features, or how to get started, you’ll find helpful information that can guide you.

What is the process of transferring your data or device(s)?

We can accept / collect data or devices in a variety of ways. After an initial consultation, our team will determine the most cost effective option for your specific needs.

How long can I expect the process to take?

Your case may not require us to utilize each step; a timeline for your case will be determined after an initial assessment by our forensic team. Initial assessments can take up to 24-72 hours.

Can I get more information than just the data?

Our workflow process consists of four steps:

You are welcome to use as many steps as you’d like; or team of experts can also walk you through which steps are most appropriate for your needs.

Does the device have to be unlocked?

It is recommended that you unlock and unencrypt any device(s) that are provided to our team of experts. If you do not feel comfortable performing this step, please provide us with the information or credentials we would need to perform this for you.

If you are unable to provide us with credentials to unlock or decrypt your device(s), our experts do have access to advanced tools that can help. Contact us for further details regarding this specialized service.

Do you store the data from my device after it is sent back to me?

During our workflow process, device data is stored in a secure location; retention periods for data storage varies on a case-by-case basis.

Once we have completed our workflow, data will either be destroyed or returned based on the contract requirements agreed to.

Will you send me back reports and files I can easily read?

Our extraction software systems for most of our services includes a reader-friendly conversion tool, typically in PDF format. However, if you need the proprietary data as well, we can assist you by sending a freeware link along with the data file to access the information.

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